Evie Peeve - Ordering & Faqs
Wondering how long it might take for your purchase to arrive? Or maybe, how to update or make changes to your order after it's been made? Find out the answer to many commonly asked questions here.
Jewelry Sizing and Cleaning
Q: How can I keep my jewelry clean?
A: We share lots of information on keeping your jewelry clean on our Jewelry Care Tips page, which can be found, here.
Q: I don't understand the sizing for the jewelry. Can you explain?
A: If you are trying to find out how long of a chain you'd like, what's your ring size, or what size bracelet you should purchase, we've got you covered. All sizing information for our jewelry can be found, here.
Q: I don't know my ring size, can you help?
A: Helpful information on ring sizing can be found, here. There are also cool printables that can be found online by googling free ring sizer, for easy ring sizing.
Shipping and Package Tracking
Q: How long will it take before I receive my order?
A: We ship via USPS standard mail with tracking. We ship out orders every Monday & Thursday and within 3-5 business days of receiving your order. In general it will take around 5-10 days for you to receive your purchase from us. However, if you are ordering outside of the continental United States it may take longer, oftentimes between 2-5 weeks. It's important to note that international packages may not be traceable until the package has been handed over to the receiving country. This could take a few days to a few weeks. If you would like to track your package, you may do so, here.
Q: Do you ship Internationally?
A: Yes, however all additional customs or other related/potential taxes and fees incurred after shipment will be the responsibility of the purchaser.
Q: Does Evie Peeve deliver to PO Boxes?
A:Yes! We'll be happy to deliver your items to a P.O. Box.
Q: How can I track my order?
A: All orders will be shipped with a tracking number that may be tracked, here. Tracking confirmation numbers will be sent via an email after your item has been shipped.
Q: What will happen if my item is returned to Evie Peeve as undeliverable?
A: All shipments returned to us as “undeliverable” will be kept for up to 7 business days. We will make every attempt to connect with you for an updated shipping address. If we are able to receive an updated shipping address within the 7 day time frame, we will reship to you free of charge (for domestic orders only. International returned shipments will incur a reship charge. Please inquire for more information if you are needing a reshipment for an international order.)
Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent. When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment and to request an updated shipping address. International reshipments will incur a reshipment charge that are the same as our regular shipping charges. Reshipment fees will be applied regardless of the original shipment’s eligibility for any shipping discounts such as a free or discounted shipping.
Returns and Refunds
Q: How do I make changes to my order if I've already placed the order?
A: Please be sure to check over your order before completely checking out as single items within a purchase cannot be modified and we will only be able to cancel the entire order. So if you've changed your mind about one or more items within your purchase you will need to contact us within 24 hours from the time of purchase by using our contact form located in the menu bar at the top of our site. You may also access that our contact form, here.
Be sure to leave your name that you used for your order, your contact number, the details of your order, and an email that we may reach you by. Following the receipt of your email, we will cancel your order and process a full refund. Depending on your banking institution, it may take 7-10 business days before your funds are back into your banking account.
Q: What if I receive my order, but I decide that it is not what I want anymore?
A: We understand that sometimes our customers may change their mind concerning their purchase upon receipt of their items. Our top priority is to make sure that you are satisfied with your order so if you need to return your item for any reason please contact us using our contact form within 14 days of receiving your purchase. Contact made after 14 days cannot be returned, exchanged, or refunded.
When contacting us, you will need to tell us the reason for your return and ship your return within 3 days after we have confirmed and approved your intent to return. You will be refunded the amount of your order minus the shipping charges, once we have received your returned items. This means that your refund will not include the amount that it cost us to ship the item to you, but only the cost of the actual merchandise (after all applicable coupons if any were used). Also any item that is deemed broken, soiled, or not in its original condition will not be able to be refunded or exchanged/returned. On receipt of item(s) we will confirm the approval or denial of a refund or exchange. Return shipping charges are the sole responsibility of the purchaser.
Please note that custom or personalized items are not able to be returned or exchanged for any reason. We will always send images of custom/personalized pieces for customer approval prior to shipping.
Q: What happens if I receive my order and something is damaged?
A: Before packaging your item(s) we will always perform a quality check. However, it is not uncommon for packages to become damaged during shipment. If you receive your package and any items are damaged, please contact us within 7 days of receiving your package so that we may work with you to reship new item(s). It's important that on receipt of your package if you notice any defects or damages, that you contact us within 7 days of receiving your merchandise. You may contact us, here.
Q: Can I exchange an item?
A: Please read more about our exchange policy, here.
Q: What kinds of payments and/or credit/debit cards do you accept?
A: We accept all major credit cards/debit cards with the Visa Mastercard, American Express, and Discover logos through Shopify payments. In addition, we accept payments through Paypal. Paypal is a safe and secure online payment portal where payments can be processed securely using a wide range of payment options. If you have any questions regarding Paypal, please check out Paypal.com.